Terms and Conditions

Welcome to our e-commerce site (Shopcom), based in Tunisia. Please read these General Terms and Conditions of Sale carefully before using our Site and placing orders. By using our Site and placing orders, you accept these Terms.

  1. General Provisions

These Terms apply to all orders placed by a customer on our Site. We reserve the right to modify these Terms at any time. The applicable Terms are those in force on the date the order is placed.

  1. Products and Services

We offer a variety of products and services described on our Site. We strive to ensure the accuracy of product descriptions, images, and prices. However, errors may occur, and we reserve the right to correct any error without prior notice.

  1. Orders

3.1. Placing an Order
To place an order, the Customer must create an account or use an existing account, provide accurate and complete information, and follow the online ordering process.

3.2. Order Confirmation
Once the order is placed, the Customer will receive a confirmation email. This email does not constitute acceptance of the order but rather an acknowledgment of its receipt. The order is accepted when we ship the products.

3.3. Product Availability
Our products are offered within the limits of available stock. In the event of unavailability, we will inform the Customer and offer an alternative solution or a refund.

  1. Prices and Payment

4.1. Prices
Product prices are indicated in Tunisian dinars (TND) and include all applicable taxes. Shipping costs are added to the product prices and are detailed before order confirmation.

4.2. Payment
Payment can be made by credit card or bank transfer. Payment is due at the time of ordering.

  1. Delivery

5.1. Delivery Address
Products are delivered to the address indicated by the Customer when placing the order. The Customer must ensure the accuracy of this address.

5.2. Delivery Time
We strive to deliver products within 24 to 48 hours. However, delays may occur due to circumstances beyond our control.

5.3. Receipt of Products
Upon receipt, the Customer must check the condition of the products. In the event of damage or non-conformity, the Customer must inform us within 48 hours of delivery.

  1. Claims
    Any claim relating to delivered products must be made in writing and sent to contact@shopcom.tn within 48 hours of receipt of the products.
  2. Warranty

Our products benefit from the legal warranty of conformity and the warranty against hidden defects, in accordance with the legal provisions in force in Tunisia. In the event of a defective product, we undertake to repair, replace, or refund it.

  1. Liability

We cannot be held liable for indirect damages resulting from the purchase or use of products on our Site. Our liability is limited to the amount of the order placed by the Customer.

  1. Protection of Personal Data

We process Customers’ personal data in accordance with our Privacy Policy, available on our Site.

  1. Applicable Law and Disputes

These Terms are governed by Tunisian law. In the event of a dispute, the parties will endeavor to find an amicable solution. Failing that, Tunisian courts shall have jurisdiction.

  1. Contact

For any questions or claims, the Customer may contact us at:

Email : contact@shopcom.tn

Phone : 28 844 140

By using our Site and placing orders, you accept these General Terms and Conditions of Sale. Thank you for your trust and loyalty.

These General Terms and Conditions of Sale are drawn up in accordance with the laws and regulations in force in Tunisia.